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Shipping Expectations

Encaustic cement tile is heavy and, with that, comes some special considerations. We have put this section together for our customers to help manage expectations and ensure a smooth delivery experience.


We pick and prepare in-stock orders within one business day of receipt. Items in your cart will have a stated expected shipping timeline if they are in stock and will notify you if there is not enough inventory to satisfy your order.

The timeline stated includes our warehouse processing time as well as an allotment of one business day for the carrier to pickup the shipment from the Geon Tile distribution centre. We add this to the estimated shipping timelines posted by the available carriers.

You may notice that, if you are increasing your order quantity, that the total lead time has changed. When this occurs, it isn’t a gremlin in your computer. It simply means that we don’t have all of your tile in stock and that we will have to wait until our next shipment of that product arrives to fulfil your order.

If a tile is out of stock, you can be sure that replenishment is on the way. Beautiful Geon Tiles take between 8 and 10 weeks to get to our warehouse, product dependent.


Geon Tile ships around the world – don’t be intimidated if you need a shipment to leave Canada. Please do keep in mind that import duties and taxes are not included in the stated shipping estimate and will need to be arranged buy the customer. Geon Tile does not provide customs brokering services for international orders. Be sure to check with your country’s import regulations to identify any further fees that may apply.


Having trouble? Shoot us an email with your question.